Phileo 066 Derby Super

• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Order Processing

Uqrelvyn typically processes orders within 1–2 business days after payment is confirmed. Processing may take a little longer during holidays, sale events, or periods of high order volume.

Once your order ships, we’ll send you a shipping confirmation email with your tracking details.

Delivery Times

Estimated delivery to Europe and North America is 7–14 business days after your order ships. This estimate is separate from order processing time.

Delivery times may vary depending on your destination, carrier operations, customs clearance, weather, and holidays.

Shipping Costs

Uqrelvyn offers free shipping on orders of €60 or more. Available shipping methods and any applicable charges will be displayed at checkout before you complete your purchase.

Order Tracking

You’ll find your tracking number in your shipping confirmation email. Please allow 24–72 hours after shipment for the carrier’s tracking system to show its first update.

Customs and Import Duties

Depending on your destination, local authorities may charge import duties, taxes, or other fees. If these charges are collected on delivery, you may need to pay them before receiving your order. Customs clearance may also affect delivery times.

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery window, please email us with your order number and tracking number, if available. We’ll help check the shipment status and let you know the next steps.

Incorrect Shipping Address

Please check your shipping address before placing your order. If you notice an error, email us as soon as possible with your order number and correct shipping address.

We may be able to update the address before your order ships. Once the carrier has your package, address changes may no longer be possible.

Contact Us

For shipping or delivery questions, contact Uqrelvyn Customer Support.

Email
wenyi68986@outlook.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM

We generally reply within 1–2 business days.

Uqrelvyn offers returns and free exchanges within 30 days of delivery for eligible items. If a garment doesn’t fit or you’d prefer a different size or color, contact us before sending it back.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, garments should generally be:

• Unworn, unwashed, and in their original condition

• Free from stains, odors, damage, and signs of wear

• Returned with the original tags attached and original packaging where applicable

You may try on a garment to check the fit. Please keep the tags attached while trying it on.

How to Request a Return

Email wenyi68986@outlook.com before sending anything back. Please include:

• Your order number

• The name, size, and color of the item you’d like to return

• A brief reason for the return

• Clear photos if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and send you the return instructions and address. Please wait for those instructions before mailing your return.

Free Exchanges

We offer free exchanges within 30 days of delivery for eligible items, subject to stock availability. If you’d like a different size, color, or available style, email us with your order number and the details of the item you’d like to receive. We’ll confirm availability and explain how to return the original item.

Damaged, Defective, or Incorrect Items

If your garment arrives damaged or defective, or you receive a different style, size, or color from what you ordered, please contact us as soon as possible. Include your order number, a brief description of the issue, and clear photos of the item and its tags. If the package arrived damaged, include photos of the packaging where available.

We’ll review the details and help arrange a replacement, exchange, or refund, as appropriate.

Refunds

Once we receive and inspect your return, we’ll email you with the outcome. If approved, we’ll issue the refund to your original payment method.

Please allow approximately 5–10 business days after we issue the refund for it to appear in your account. Timing may vary by bank or payment provider.

Non-Returnable Items

The following items may be ineligible for a change-of-mind return:

• Personalized or customized garments

• Items identified as non-returnable on the product page, where applicable

• Garments that have been worn beyond trying them on, washed, or damaged after delivery

• Gift cards, where applicable

If you’re unsure whether an item is eligible, please contact us before sending it back.

Return Shipping

For an approved return due to a change of mind or personal preference, you may be responsible for return shipping costs. We’ll confirm the shipping arrangements when we send your return instructions.

If your item arrived damaged, defective, or incorrect, contact us first so we can arrange the appropriate next steps.

Contact Us

Uqrelvyn Customer Support
wenyi68986@outlook.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM

We generally reply within 1–2 business days.