At Avelorienne, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, we offer returns and free exchanges within 30 days for eligible items.
Please review the conditions below before requesting a return or exchange.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
Unworn and unused
In its original condition
Free from damage, stains, or signs of wear
Returned with original packaging, where applicable
Not personalized or otherwise marked as non-returnable
For hygiene reasons, certain jewelry items may not be eligible for return once they have been worn.
How to Request a Return
Before sending an item back, please contact us at:
wenyi68986@outlook.com
Please include:
Your order number
The item you would like to return
The reason for the return
Photos, if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide further return instructions.
Please do not send items back to the return address without contacting us first, as unauthorized returns may not be processed correctly.
Exchanges
We offer free exchanges within 30 days for eligible items.
If you would like to exchange a product for another size, color, or available item, please contact us before returning the original product.
Exchange availability is subject to stock.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photos of the product
Photos of the packaging, if applicable
We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.
These may include:
Personalized or customized jewelry
Items clearly marked as non-returnable
Jewelry that has been worn where hygiene considerations apply
Items damaged after delivery due to improper use or handling
Gift cards, where applicable
If you are unsure whether your item is eligible for return, please contact us at wenyi68986@outlook.com before sending it back.
Return Shipping
For approved returns due to reasons such as a change of mind or personal preference, return shipping arrangements may be the customer's responsibility.
If the item is defective, damaged, or incorrect due to an error on our part, please contact our customer service team so we can determine the appropriate solution.