At Avelorienne, we work to make sure your order is carefully processed and delivered to you as smoothly as possible.
Please review the following information regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Time
Our estimated delivery time is:
7–14 business days
Please note that delivery times are estimates and may vary depending on your location, local carrier operations, customs processing, weather conditions, and other circumstances beyond our reasonable control.
The estimated delivery time begins after your order has been processed and shipped.
Shipping Costs
Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.
From time to time, Avelorienne may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, a tracking number will be sent to you by email.
Please allow approximately 24–72 hours for tracking information to become available or update in the carrier's tracking system.
If your tracking information does not immediately show movement, please allow some additional time for the carrier's system to update.
Customs & Import Duties
Depending on your destination, your order may be subject to local taxes, customs duties, import fees, or other charges imposed by local authorities.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer.
Avelorienne is not responsible for delays caused by customs clearance or local authorities.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
wenyi68986@outlook.com
When contacting us regarding a delayed or missing order, please include your order number and tracking information if available.
We will do our best to assist you and help determine the status of your shipment.
Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
If you realize that your shipping address is incorrect, please contact us as soon as possible at wenyi68986@outlook.com.
We will make reasonable efforts to update the address before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.