Shipping policy
Order Processing
Uqrelvyn typically processes orders within 1–2 business days after payment is confirmed. Processing may take a little longer during holidays, sale events, or periods of high order volume.
Once your order ships, we’ll send you a shipping confirmation email with your tracking details.
Delivery Times
Estimated delivery to Europe and North America is 7–14 business days after your order ships. This estimate is separate from order processing time.
Delivery times may vary depending on your destination, carrier operations, customs clearance, weather, and holidays.
Shipping Costs
Uqrelvyn offers free shipping on orders of €60 or more. Available shipping methods and any applicable charges will be displayed at checkout before you complete your purchase.
Order Tracking
You’ll find your tracking number in your shipping confirmation email. Please allow 24–72 hours after shipment for the carrier’s tracking system to show its first update.
Customs and Import Duties
Depending on your destination, local authorities may charge import duties, taxes, or other fees. If these charges are collected on delivery, you may need to pay them before receiving your order. Customs clearance may also affect delivery times.
Delayed or Missing Orders
If your order hasn’t arrived within the estimated delivery window, please email us with your order number and tracking number, if available. We’ll help check the shipment status and let you know the next steps.
Incorrect Shipping Address
Please check your shipping address before placing your order. If you notice an error, email us as soon as possible with your order number and correct shipping address.
We may be able to update the address before your order ships. Once the carrier has your package, address changes may no longer be possible.
Contact Us
For shipping or delivery questions, contact Uqrelvyn Customer Support.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM
We generally reply within 1–2 business days.