wenyi68986@outlook.com
We will do our best to assist you before your order enters processing or is shipped.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
6. What payment methods do you accept?
Available payment methods will be securely displayed at checkout.
Depending on your location, available payment options may include major credit and debit cards and other supported payment providers.
All payments are processed through secure payment systems.
7. Can I return my jewelry?
Yes.
We offer 30-day returns for eligible items.
To be eligible for a return, jewelry should generally be:
Unworn and unused
In its original condition
Free from damage or signs of wear
Returned with its original packaging, where applicable
For hygiene reasons, certain jewelry items may not be eligible for return once they have been worn.
Please contact us before sending any item back.
8. Are exchanges available?
Yes.
We offer free exchanges within 30 days for eligible items.
If you would like to exchange an item for another size, color, or available product, please contact us before returning the original item.
Exchange availability is subject to stock.
9. What if my jewelry arrives damaged or defective?
Please contact us at wenyi68986@outlook.com as soon as possible if your item arrives damaged or defective.
Please include:
Your order number
A description of the issue
Clear photos of the jewelry
Photos of the packaging, if applicable
Our team will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.
10. What if I receive the wrong item?
If you receive an item that is different from what you ordered, please contact us at:
wenyi68986@outlook.com
Please provide your order number and clear photos of the item you received.
We will review the issue and help arrange an appropriate solution.
11. Can I return personalized jewelry?
Personalized or customized jewelry may not be eligible for return unless the item arrives damaged, defective, or incorrect.
Because personalized pieces are specially made for individual orders, please carefully review your customization details before completing your purchase.
If you are unsure whether a particular item is eligible for return, please contact us before placing your order.
12. What items are not eligible for return?
For hygiene, personalization, and product integrity reasons, certain items may not be eligible for return.
These may include:
Personalized or customized jewelry
Jewelry that has been worn
Items damaged through improper use or handling
Products clearly marked as non-returnable
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
13. When will I receive my refund?
Once your returned item has been received and inspected, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
14. Will I have to pay customs or import duties?
Depending on your destination, your order may be subject to local taxes, customs duties, or import fees.
Any applicable charges imposed by local authorities are the responsibility of the customer.
Customs processing may also affect the estimated delivery time.
15. How can I contact Avelorienne?
For questions about our jewelry, orders, shipping, returns, exchanges, or anything else, please contact our customer service team at:
wenyi68986@outlook.com
We generally respond within 1–2 business days.
We look forward to helping you.
Avelorienne — Wear Your Story.